Free Shipping on orders over $59 | Ella Gent
✯ Free Shipping on orders over $59 ✯

Shipping, Exchanges and Returns

FREE SHIPPING on orders over $59!

We understand the cost of shipping can affect your budget. That is why we offer FREE SHIPPING for orders over $59. For orders under $59, we charge a LOW FLAT RATE of $4.99.

After you place an order you will receive an email confirmation. Once your item has been shipped, you will receive another email notification with a tracking number. Most standard packages will be received within 3-7 days. If for some reason there is an issue with your order, we will contact you immediately.

15 Day Money-Back Guarantee

If you are unhappy with your purchase for any reason, you may exchange or return your purchase within 15 days of receiving your order. Please contact us and request a return authorization. The merchandise must be in the original condition and packaging. Upon receiving the merchandise, we will credit you for the value of the merchandise.

What if your order arrives damaged? Although we pack each item carefully for shipping, sometimes damage is inevitable. In these cases, we will issue you credit or send you replacements. Please allow enough time to receive the replacements via ground service. We ask that you send photos of the damaged pieces and detail the damage via email. All damage claims must be made within 10 days of receiving the merchandise.

*The cost of shipping cannot be refunded.

Ella Gent strives for customer satisfaction. If there are any additional issues, please give us a chance to resolve them.